THÔNG TIN VIỆC LÀM
Customer Service Coordinator
  • Ngày hết hạn : 30/11/-0001
  • Nơi làm việc : Phòng số 809, Tầng 8, Tòa nhà TD Business Center, Số 4&5, Lô 20A, đường Lê Hồng Phong, Phường Đông Khê, Quận Ngô Quyền, Thành phố Hải Phòng, Việt Nam.
  • Vị trí tuyển dụng : Làm chính thức
  • Thời gian làm : Giờ hành chính
  • Mức lương : Thỏa thuận
  • Số lượng : 2

1. Key responsibilities: Manage supply chain for oversea customers including cargo/PO management, vendors and carrier management. • Pre-shipment:  Coordinate with vendor and customer in receiving bookings via email (manual booking) or vendor podium system (e-booking)  Check PO details in ICS and acknowledge shipping order (SO) in ICS within 24hours  Prepare loading plan (both CY and CFS) as per Standard operation procedure (SOP) and update shipping plan in ICS systems – sending Pre-advice to consignee and get their approval.  Place booking with consignee’s nominated carrier (Ocean/Air) as per consignee allocation/MQC, manage the volume % shared between carriers as per consignee’s instructions /allocation. Update carrier booking (CBK) in system timely for CBK status visibility.  Release bookings to vendors as per approved shipping plan  Receive shipping instruction from vendors and submit shipping instruction to carrier, prepare FCR/ Bill of lading  Solve any arising issues related to shipments. Daily reports on space and equipment status to customer if requested. • Post-shipment:  Receive and check documents submitted by vendors through email/system before sending to consignee or uploading in system.  Send Post advice to customer after cargo on board, follow up with carrier and keep customers updated if any changes on the sailing schedule/ETD/ETA.  Co-ordinate with vendor and carrier to get BL (Original, SWB, surrendered BL)  Co-ordinate with AR-AP team to clear vendors’ outstanding invoices > 14days and escalate to customers if needed.  Record and manage performance of vendors and carrier; update reports as requested by customers and supervisors.  Handle daily correspondence (emails/phone calls) from shippers and consignees, solve arising problems after shipment on board, escalate issues to consignee when needed. • Handle other tasks assigned by team leader or Manager. 2. General requirements: • Bachelor’s Degree holder in Logistics/ Supply Chain Management/ International Business/ Foreign Trade. • Good command of written/ spoken in English. Chinese will be an advantage. • Proficiency in computer literate, such as Excel, Word, Outlook and PowerPoint. • Good communication skill, customer focused, achievement driven, teamwork and able to work under pressure. • Experience in shipping and/or logistics related field.

Nộp đơn

THÔNG TIN CÔNG TY
CHI NHÁNH CÔNG TY TNHH OOCL LOGISTICS (VIỆT NAM) TẠI HẢI PHÒNG
  • Địa chỉ: Phòng số 809, Tầng 8, Tòa nhà TD Business Center, Số 4&5, Lô 20A, đường Lê Hồng Phong, Phường Đông Khê, Quận Ngô Quyền, Thành phố Hải Phòng, Việt Nam.
  • Email: diem.nguyen@oocl.com
  • Số điện thoại: 02839939984
​​​​As a world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 150 offices in over 50​ countries/ regions​. Providing advanced customer-specific solutions through our value-creating services and IT technology in supply-chain management, OOCL Logistics’ comprehensive service network and platforms will allow you to make All the Right Moves for your business. Our dedicated and experienced professionals always provide you with tailor-made logistics solutions, customized to your particular needs. OOCL Logistics focuses on serving customers with global sourcing and supply-chain-management needs, creating value through innovative end-to-end international logistics programs. We are also a leader in providing sophisticated transportation, warehousing and distribution services in the mainland China, offering professional and efficient 3PL and 4PL solutions. As a global company based in Asia, OOCL Logistics is exceptionally positioned to serve both international and domestic customers in the world's fastest-growing markets.